Cancellation Policy

When booking an appointment, a non-refundable booking fee is required to secure your time with us. This fee is applied toward the total cost of your treatment on the day of your appointment.

We kindly ask for at least 48 hours’ notice for any rescheduling or cancellation. If less than 48 hours’ notice is given—or if you miss your appointment—the booking fee will be forfeited.

We understand that unexpected things can happen, and while it may feel disappointing to lose a fee, late cancellations or no-shows can be challenging for small businesses. Gaps left at short notice are often unable to be filled, which impacts both our team and other clients waiting for care.

Failure to show to your appointment without any prior communication will result in a $100 charge, in addition to any booking fee already paid or outstanding.

Thank you for your understanding and respect for our time—we truly appreciate your support.
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—Box Aesthetic