Booking Fee

When you book an appointment, we reserve that time exclusively for you, which means it is no longer available to other clients. To secure your appointment, a non-refundable booking fee (deposit) is required at the time of booking. This fee is applied toward the total cost of your treatment on the day of your appointment.

Rescheduling & Cancellations

We kindly ask for a minimum of 48 hours' notice for any cancellation or rescheduling.

1. 48 hours' notice or more: Your booking fee will be held as a credit, redeemable toward a future booking made within 12 months.

2. Less than 48 hours' notice: Your booking fee will be forfeited.

We understand it can feel disappointing to lose your fee, but late cancellations and no-shows are challenging for a small business. Gaps left at short notice often cannot be filled, which impacts both our team and other clients waiting for care.

Missed Appointments (No-Shows)

If you fail to attend your appointment without any prior communication, your booking fee will be forfeited and an additional $100 no-show fee will be charged to the payment method used at booking.

Emergencies

We understand that life can be unpredictable and genuine, unavoidable emergencies do happen. These situations will be considered on an individual, case-by-case basis.